In our company we believe innovation isn’t just about technology - it’s about creating real change. We’re building a bridge between traditional finance and blockchain, developing cutting-edge fintech products that empower users and businesses worldwide.

Our international team unites passionate, forward-thinking professionals who share one goal - to make finance more transparent, accessible, and human.

Now we’re looking for a Customer Support Specialist (Crypto) - someone who’s curious, detail-oriented, and genuinely excited about helping people understand and navigate the world of crypto. If you want to grow your career in fintech, be part of a fast-evolving industry, and work with a global team driven by innovation - this role is for you.

Key responsibilities:

Handle customer support requests, ensuring timely resolution or escalation through the ticketing system.
Analyze customer issues, identify root causes, and provide effective, well-explained solutions to ensure high customer satisfaction.
Collaborate closely with Compliance, QA, and Development teams to resolve complex cases.
Maintain and expand an internal knowledge base to keep information accurate and up to date.

Required skills:

Minimum 2 years of experience in a Customer Support role within FinTech, Payments, or Crypto.
English - advanced level, with excellent grammar and professional written communication. All customer interactions are text-based (no voice calls).
Belorussian / Ukrainian and Russian - native or bilingual proficiency.
Solid understanding of cryptocurrency and non-custodial wallets - we expect you to clearly explain how crypto works and why this field interests you.
Strong analytical and critical thinking skills, with the ability to identify patterns and reason through complex issues.
Attention to detail, responsibility, fast learning, empathy, and customer focus. These qualities are essential - we work with financial products, where precision and clear understanding of each case are crucial.
A proactive mindset, the ability to reflect on your own strengths and weaknesses, and the drive for continuous learning and personal growth.

Work schedule: 2/2 rotation - night shifts.

It’s a big plus if you have:

Experience with Intercom and Jira.
A degree or ongoing studies in economics, business, or a related field. We’re open to hiring talented students or recent graduates starting their career in IT.
A genuine interest in personal development - tell us about your real hobbies and achievements (e.g., languages learned, books read, skills mastered, countries visited). We value curiosity, depth, and a passion for learning as a lifestyle.

What we Offers:

Fully remote work, supporting a diverse, globally distributed team.
Clear opportunities for career growth and professional development within the rapidly expanding fintech space.
Continuous learning environment with access to tools, resources, and guidance from industry experts.
Open and constructive feedback culture, including regular 1:1s and transparent performance reviews.
The chance to make an impact on how users interact with innovative financial technologies.